Refund and Returns Policy

At Juicy Tale, your satisfaction is our top priority. We strive to provide the highest quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, our Refund and Returns Policy is here to assist you.

Refund and Returns Policy

Eligibility for Returns

  • Timeframe: You may return any product within 30 days of the purchase date.
  • Condition: Products must be unopened, unused, and in their original packaging to be eligible for a return.

How to Initiate a Return

  1. Contact Us: To initiate a return, please email our customer service team at [email address] or call us at [phone number].
  2. Return Authorization: Our team will provide you with a return authorization number and instructions on how to return your item(s).
  3. Shipping: You will be responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.

Refund Process

  • Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria.
  • Approval: If your return is approved, we will process your refund. You will be notified via email once your refund has been issued.
  • Refund Method: Refunds will be credited to your original method of payment. Please allow 5-7 business days for the refund to appear in your account.

Exchanges

  • Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will arrange for a replacement at no additional cost to you.
  • Product Variations: If you wish to exchange a product for a different flavor or type, please follow the return process and place a new order for the desired product.

Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Items purchased on clearance or as part of a special promotion

Contact Us

If you have any questions or need further assistance, please don’t hesitate to reach out to our customer service team:

  • Email: www.juicytale.in
  • Phone: +91 861 813 9209
  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Local Time)

Commitment to Quality

At Juicy Tale, we are committed to delivering premium quality juice packs and ensuring your satisfaction with every purchase. Thank you for choosing Juicy Tale, and we look forward to serving you again.